Question 1

How do I book a flight?

Accepted Answer

Go to the homepage

: Click the Fly Fairly logo at the top of the page to go to the homepage.

Search for Flights

: Choose between one-way or round-trip options, select your travel class, and specify the number of passengers. Enter your departure and arrival cities along with your travel dates, then search for available flights.

Passenger Information

: After selecting your preferred flight(s), enter the required passenger details on the next page.

Add-Ons

: Select any additional services you might need, such as selecting seats, extra baggage, or insurance options.

Review and Confirm

: Double-check all entered information, then proceed to the payment page.

Complete Payment

: Choose your payment method and follow the instructions to complete your booking.

Ticket Confirmation

: Once processed, you’ll receive a confirmation email with your ticket details.

Question 2

Can I Select My Seat in Advance?

Accepted Answer

Yes of course! You can select your preferred seat option during the booking process on Fly Fairly. Some Airlines however do not provide this facility via Fly Fairly. In this instance, you can complete you booking on Fly Fairly, and use your Booking Confirmation Code to select the seats of your choice via the airline’s website.

Question 3

Can I add additional baggage in Advance?

Accepted Answer

Yes of course! You can add additional baggage during the booking process on Fly Fairly. Some Airlines however do not provide this facility via Fly Fairly. In this instance, you can complete you booking on Fly Fairly, and use your Booking Confirmation Code to add baggage later via the airline’s website.

Question 4

Are There Any Discounts for Group Bookings?

Accepted Answer

Fly Fairly offers special rates for group bookings. Contact our Customer Service Team with the details of your group size and travel plans for more information on available discounts.

Question 5

Booking for a Child Who Turns 2 During the Trip

Accepted Answer

If your child turns 2 during the trip, you need to book separate one-way tickets. For the outbound flight, book your child as an infant, and for the return flight, book them as a child to comply with airline regulations and fare rules.

Question 6

How Do I Know If My Flight Allows Pets?

Accepted Answer

Each airline has specific policies regarding pet travel. Check the airline’s website for their pet travel policy, which includes information on allowed pet types, carrier requirements, and additional fees. Make sure to book your pet’s travel in advance, as there may be limited space for animals on each flight.

Question 7

What Documents Do I Need for International Travel?

Accepted Answer

Valid Passport

: Must be valid for at least six months beyond your travel dates.

Visa

: Required for certain countries. Check the destination country’s visa requirements well in advance.

Always double-check the entry requirements for your destination country before traveling.

Question 8

Booking Confirmation

Accepted Answer

Upon successful booking, you will be directed to a confirmation page and receive a unique booking confirmation code. An email with your ticket confirmation, itinerary, and booking cost will also be sent. Keep this confirmation code handy for any inquiries or assistance.

Question 9

How to Cancel or Amend a Booking

Accepted Answer

The ability to change or cancel a booking depends on the fare rules associated with your ticket. These rules are provided during the booking process and can be checked on the airline’s website. Use your booking code and last name to log in and manage your reservation. Note that cancellation fees may apply, and some airlines allow cancellations within 24 hours of booking directly through their site.

Question 10

Locating Your Fly Fairly Booking Confirmation Code

Accepted Answer

The Fly Fairly booking confirmation code is located at the top of your confirmation email. This code is necessary when contacting our Customer Service Team for assistance.

Question 11

Locating Your Airline Locator Code

Accepted Answer

Your airline locator is the same as the Fly Fairly Booking Confirmation Code. This is required for managing your booking and checking in on the airline's website, is included in the confirmation email from Fly Fairly. It is typically the same as the Fly Fairly booking confirmation code.

Question 12

Ticket Validity Period

Accepted Answer

Most flight tickets are valid for one year from the date of issuance, but this can vary by airline. Check the ticket policy for specific validity rules, especially if you need to make changes or cancellations.

Question 13

Traveling with a Nearly Expired Passport

Accepted Answer

Ensure your passport is valid for at least six months from your travel date. Many countries require this for entry, and visas cannot be issued for passports expiring in less than six months. Renew your passport in advance and transfer any valid visas to the new document. If abroad, contact your embassy or consulate for assistance.

Question 14

Cancellation Protection via Refund Protect

Accepted Answer

Refund Protect offers Cancellation Protection, providing refunds for cancellations due to unforeseen circumstances. For more details, visit Refund Protect’s FAQs and Terms and Conditions at

Refund Protect

.

Question 15

Baggage Protection via Blue Ribbon Bags

Accepted Answer

Blue Ribbon Bags is a service that helps track and expedite the return of lost or delayed baggage. If your baggage does not arrive within 96 hours, they will compensate you for each delayed bag. This service includes:

Payment Guarantee

: Compensation is provided even if bags are returned after 96 hours without needing proof of contents.

Global Coverage

: Service is available for all flights, all airlines, worldwide.

Real-Time Updates

: Receive SMS and email updates on your bag’s status.

Question 16

What to Do If Your Baggage Goes Missing

Accepted Answer

Report to the Airline

: Get a file reference or locator number and a copy of the Property Irregularity Report (PIR).

Notify Blue Ribbon Bags

: Report your lost baggage within 24 hours following the instructions in the confirmation email from Blue Ribbon Bags.

Question 17

Accepted Payment Methods

Accepted Answer

Fly Fairly offers a wide range of payment options to make your booking experience as convenient as possible. Our partners include leading payment providers such as (but not limited to):

Credit/Debit Cards

: Visa, MasterCard, American Express, JCB, Diners Club, Discover, Maestro, Union Pay.

Buy Now, Pay Later

: Afterpay, Zip, Atome,

Zip AU

,

Zip NZ

Cryptocurrencies

: 70+ Cryptocurrencies available

Other Payment Services

: Various global and local payment solutions to suit your needs.

The payment methods available to you will be shown at checkout.

Question 18

Is It Safe to Use My Credit or Debit Card?

Accepted Answer

Absolutely. At Fly Fairly, we prioritize your security. All transactions are protected by SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is securely transmitted. You can book with confidence, knowing your details are safe.

Question 19

What Should I Do If My Payment Fails?

Accepted Answer

If your payment attempt fails, we recommend trying an alternative payment method. Sometimes, using a different card or payment service can resolve the issue. Ensure your card details are correct and that there are no restrictions on your account.

Question 20

Are There Additional Charges for Taxes?

Accepted Answer

No, there are no hidden charges for taxes. The price displayed during the booking process is inclusive of all pre-payable airport and government taxes, service charges, and other fees. We believe in transparency, so the price you see is the price you pay. Each booking comes with a detailed price breakdown, allowing you to see exactly what you’re paying for.

Question 21

How Do I Know My Payment Was Successful?

Accepted Answer

After completing your payment, you will receive a confirmation email with your booking details and a unique reference number. If you do not receive this email, check your spam folder or contact our Customer Service Team for assistance.

Question 22

Why Was My Payment Declined?

Accepted Answer

Payments can be declined for various reasons, including incorrect card details, insufficient funds, or restrictions set by your bank or payment provider. Contact your bank or payment provider for more information or try an alternative payment method.

Question 23

Can I Change My Payment Method After Booking?

Accepted Answer

Unfortunately, once a booking is confirmed, the payment method cannot be changed. However, you can cancel and rebook using a different payment method, subject to the fare rules and cancellation policies.

Question 24

What Is My Checked Baggage Allowance?

Accepted Answer

The baggage allowance policy varies by airline and can depend on the fare type, class of service, and route. Here are some general guidelines to help you understand your baggage allowance:

Economy Class

: Typically allows one checked bag, with weight limits ranging from 20kg to 23kg.

Premium Economy, Business, and First Class

: Usually offer higher allowances, such as two checked bags with a weight limit of up to 32kg each.

Low-Cost Airlines

: Often do not include free checked baggage. You can purchase additional baggage allowance based on your needs.

To determine your specific baggage allowance, check your booking confirmation email or visit the airline's website for detailed information. You can also find this information in the "My Booking" section on our website.

Question 25

What Are the Size and Weight Restrictions for Carry-On Bags?

Accepted Answer

Carry-on baggage allowances typically include one main bag and one personal item, such as a handbag or laptop bag. Size and weight limits vary by airline:

Main Carry-On Bag

: Generally must not exceed 55cm x 40cm x 20cm and weigh between 7kg to 10kg.

Personal Item

: Should fit under the seat in front of you and usually has no specific size or weight restriction, but it must be reasonably small.

Check the specific rules on your airline’s website to avoid any issues at the airport.

Question 26

What Should I Do If My Baggage Is Overweight?

Accepted Answer

If your checked baggage exceeds the weight limit, you may be charged an overweight baggage fee. Fees vary by airline, and it is often cheaper to purchase an additional baggage allowance in advance. Alternatively, you can redistribute items between bags or remove some items to avoid extra charges.

Question 27

Are There Items That I Cannot Pack in My Checked Baggage?

Accepted Answer

Yes, certain items are restricted or prohibited in checked baggage, including:

Hazardous Materials

: Flammable liquids, explosives, and corrosives.

Valuables

: Cash, jewelry, electronics (these should be carried in your hand luggage).

Perishable Items

: Food items that may spoil during travel.

Always check the airline’s website for a complete list of prohibited items to ensure compliance with regulations.

Question 28

How can I check what seats and bags I have on my booking?

Accepted Answer

To view your seat assignments and baggage details, follow these steps:

My Booking

: Log in to the "My Booking" section on the Fly Fairly website. Here, you will find a detailed overview of your seat assignments and baggage arrangements.

Airline’s Website

: Enter your booking reference code on the airline’s website to access and manage your seat and baggage details.

Both our website and the airline’s website provide easy access to your booking details, ensuring you can review and manage your travel arrangements seamlessly.

Question 29

I have misspelled a passengers name

Accepted Answer

Noticed a mistake in the traveler's name? Don't hesitate to contact our support team immediately by calling or sending us an email. The airline may require a digital copy of the traveler's valid identification or passport, so be prepared to provide that. Keep in mind that name changes often come with additional charges set by the airline, which you'll be responsible for covering. Generally, only small tweaks to the name (usually no more than three letters) are permitted. It's important to understand that the ability to modify names isn't guaranteed and varies based on each airline's individual policies.

Question 30

You have not asked for my passport details, why?

Accepted Answer

At Fly Fairly, we strive to keep the booking process simple. Passport information is only requested when it’s required by the airline you choose. If it’s necessary, we’ll guide you through how and where to provide those details—usually directly on the airline's website. You’ll be notified during the booking if this step is needed, and we’ll ensure you have all the instructions to complete it smoothly. Otherwise, there’s no need to worry about entering passport information unless prompted.

Question 31

What are e-tickets?

Accepted Answer

Digital flight reservations, known as electronic tickets or e-tickets, have revolutionized air travel. When you book a flight with us, you'll receive an email with a confirmation code.

Once your travel plans are finalized, you can retrieve your e-ticket by visiting the airline's website. Simply enter the unique booking reference provided in your confirmation email to log in and download your electronic ticket.

It's crucial to carefully examine all the information on your e-ticket after downloading it. This thorough check helps prevent any unexpected complications or holdups during your travels. Should you spot any errors, it's important to reach out to our customer service team or the airline promptly to address the issue.

Question 32

How Do I Check In for My Flight?

Accepted Answer

Check-in procedures vary by airline, but most airlines offer online check-in through their website or mobile app. Follow these steps for a smooth check-in process:

Online Check-In

:

Visit the airline's website or download their app.

Enter your booking reference number and last name.

Follow the prompts to select seats, add baggage, and complete check-in.

Print your boarding pass or save it to your mobile device.

Airport Check-In

:

If online check-in is not available, you will need to check in at the airport.

Proceed to the airline's check-in counter with your travel documents.

Question 33

Required Documentation for Airport Check-In

Accepted Answer

To collect your boarding pass at the airport, ensure you have the following documents:

Valid Passport

: Ensure your passport is valid for at least six months beyond your travel dates.

Booking Confirmation

: Bring a printed or digital copy of your e-ticket or booking confirmation.

Payment Method

: Carry the credit/debit card used for booking, if required by the airline.

Visas and Travel Permits

: Ensure you have any necessary visas or travel permits for your destination and transit countries.

It is recommended to arrive at the airport at least three hours before your scheduled departure for international flights and two hours for domestic flights

Question 34

What Are the Check-In Deadlines?

Accepted Answer

Check-in deadlines vary by airline and airport but generally follow these guidelines:

Domestic Flights

: Check-in closes 45 minutes to 1 hour before departure.

International Flights

: Check-in closes 1 to 2 hours before departure.

Check your airline's website for specific deadlines to avoid missing your flight.

Question 35

What Are the Benefits of Online Check-In?

Accepted Answer

Online check-in offers several advantages:

Convenience: Check in from the comfort of your home or office.

Time-Saving: Avoid long lines at the airport check-in counters.

Seat Selection: Choose your preferred seat in advance.

Baggage Handling: Some airlines allow you to pay for extra baggage online.

What can we help you with?

Frequently Asked Questions

Bookings, Tickets & Reservations

Payment methods & Charges

Baggage and Seats

Passenger and flight details

Check-in Information